Chronic Care Staffing is Hiring a Remote RPM Coordinator!
Location: Remote
Employment Type: Full-Time
Pay Range: $19.5 – $24/hour
About the Role
Chronic Care Staffing is seeking a Remote RPM Coordinator to support patients in managing chronic and high-risk conditions through Remote Patient Monitoring (RPM). You will play a key role in monitoring biometric data, educating patients on device usage, escalating critical findings, and coordinating care with providers to improve patient outcomes and reduce hospitalizations.
Responsibilities
- Conduct onboarding and device education calls for new RPM patients.
- Monitor incoming biometric data (blood pressure, glucose, weight, oxygen saturation) daily.
- Identify abnormal readings/trends and escalate per protocol.
- Perform monthly engagement calls to assess patient condition and address concerns.
- Troubleshoot device connectivity and usage issues.
- Communicate effectively with patients and caregivers regarding goals and progress.
- Promote adherence to individualized care plans.
- Accurately document interactions in EHR/RPM platforms.
- Educate patients on lifestyle changes and condition management.
- Comply with CMS RPM billing and documentation guidelines.
- Maintain productivity expectations for monitoring and outreach.
Requirements
Must Have Criteria
- Unencumbered active CMA/RMA certificate OR compact LPN/RN license.
- Active BLS certification.
- Strong knowledge of CCM/RPM protocols and billing requirements.
- Proficiency with EHR systems and Google Suite.
- Recent experience in a clinical or CCM setting.
- Ability to work independently in a HIPAA-compliant home office.
- Strong problem-solving, documentation, and communication skills.
- Ability to meet call volume and productivity expectations.
Nice to Have
- Prior experience in care coordination, chronic care, transitional care, or remote patient monitoring.
- Familiarity with community resources and patient/family education.
- Background in quality measures, reporting, or CMS compliance.
- Demonstrated teamwork in a remote environment.
- Additional certifications/coursework in care management or case management.
Home Office Requirements
- HIPAA-compliant workspace with locked door and distraction-free environment.
- High-speed internet.
- CCS-approved computer with dual monitors.
Benefits
- Paid Time Off (PTO)
- Medical & Dental Care
- On-the-Job Training
- No Weekend Work
- Growth Opportunities
- Vision, 401k, and Incremental PTO Increases